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INTRODUCTION

In this Service Agreement “Agreement”, “you” and “your” refer to each “customer.” Including each (agent) you designate to act on your behalf. Diamond V LLC herein shall refer to its business, company, its members, managers, and employees. This Agreement explains our obligations to you, and your obligations to us in relation to the service(s) you purchase. If you designate a person to act on our behalf, you agree that this person is your agent with full authority to act on your behalf with respect to such services and your home. Diamond V LLC will not accept a job without a written agreement. Please refer to the accompanying Service Order or specific information regarding the day and time of your requested service (job) specific to your installation. By using our service, you agree to the terms of this agreement, without modification to you.

Estimate:

Diamond V LLC will provide an estimate of cost and material usage to the customer. The estimate may be written or delivered verbally. Diamond V LLC will use the customer’s verbal description to approximate as closely as possible the described layout; however, Diamond V LLC will not be responsible for any changes in design, product, color, or location after the installation has begun. If the customer requests changes to any or all portions of completed work, the customer will be responsible for original and changed installation costs. Electrical cords and electrical accessories are included in the estimated price; however, additional charges will apply for any items to be decorated which extend 50 feet or more from an originating power source or if excessive or unique electrical supplies are needed. The customer will be notified of any surcharges. For safety and quality purposes, all lights, electrical cords, and accessories have to be provided or approved by Diamond V LLC. The estimate is an approximated price and may vary from the actual price. Customer requested additions and/or changes to the original estimate may result in increasing the actual price. All pricing discussions must be made directly with the Project Manager or the Office Manager at (806) 443-6808. Diamond V LLC Field Staff (Installers) are not equipped for calculating final pricing except for the Project Manager.

Payment: The customer will be invoiced before the crew begins on all New Installations. Payment is due in full immediately after the initial installation (If the customer needs to leave or will not be home, payment can be given to the Project Manager at the time of invoice or checks can be left in the Bin for previous customers). Payments not received by the due date as stated on the invoice are subject to loss of discounts and a $50.00 per day late penalty. Disputes and chargebacks to the credit card company will result in a $50.00 fee. Check payments that do not clear the bank will result in a $50.00 return check fee.

Service:

Diamond V LLC reserves the right to reject service to any property deemed unsafe by Diamond V LLC. Pricing includes:

1. Use of a stated quantity of lights and electrical accessories from the installation date through no later than the end of January the following year.

2. Single-time installation of lights according to a layout planned and approved by the homeowner. Diamond V LLC will fasten light strands to fascia boards using either white or brown metal binder clips or plastic fascia clips and secured with staples where needed including corners and peaks. If standard fastening methods (such as hot glue guns etc.) are not possible, additional charges may apply. Diamond V LLC is not responsible for paint chipping or staple holes on fascia boards or roofing shingles. Diamond V LLC cannot guarantee consistent light bulb orientation due to the twisting nature of light strands. Diamond V LLC guarantees that your lights will not hang or fall and will send a crew to re-hang them if such were to occur on all packages. Diamond V LLC also reserves the right to take and use photographs or videos of the customer’s property for marketing and media purposes. Removal of the lights will be scheduled in January.

Electricity:

The homeowner must provide Diamond V LLC clear access to safe and adequate electricity commensurate with the volume of lights requested by the customer. Diamond V LLC will require enough free circuits to successfully handle the electrical load of the lighting package. High wattage devices such as refrigerators or hair dryers must not be tethered to the lighting package circuits. Diamond V LLC will not be held responsible for inadequate, faulty, or overloaded electrical sources at the place of service. If circuit breakers frequently need to be reset, this is often an indication of inadequate power supply and may require a service call to locate additional clean circuits and redistribute power. Customers may be required to provide electrical connections from inside the house. Customers requesting large lighting packages may need to consult with their electrician to provide additional power sources commensurate with package needs. Persistent moisture such as rain will create an increase in electrical resistance up to double the load of the lighting package in dry weather. If the lighting package frequently resets circuit breakers in wet weather, the customer will be responsible for providing additional clean circuits to Diamond V LLC for redistributing the power load or continue to reset the breakers as needed. Customers should not tether personal lights or appliances to the lights installed by Diamond V LLC as it may result in exceeding fuse or circuit limits and may require a service call and fee.

Service Calls:

Diamond V LLC will test all lighting at the completion of installation and will leave the project fully functional. Diamond V LLC will provide customers with FREE service call between the install date and December 23rd.

1. Tampering by animals such as chewing through wires.

2. Changes made by the customer such as tethering personal/additional lights to the installation provided by Diamond V LLC.

3. Bulb, Fuse replacement, and/or troubleshooting of non-working lights, extension cords, timers & connections purchased by the customer (Materials that were not provided by Diamond V LLC). Restrictions apply to service calls requested between Christmas Eve and New Year’s Eve. The Complete Light Packages come with a 100% guarantee which covers all Light Strands, Timers, Extension Cords, Connectors, bulbs & fuse replacement for FREE for the entire season (Incandescent bulbs will only be replaced if 5 or more have burned out.) The above are terms and conditions of sale and must be read and agreed upon as a binding contract.

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